Home and Commercial Restoration

Water Damage Restoration in Franklin, TN

Burst pipe, wet basement or water coming through the ceiling? We answer around the clock, and our crew comes over from Rockvale, just across the county line.

Call 615-359-9406

Water Damage Help for Franklin Homes and Businesses

Family-owned, next door in Rutherford County

We’re a family-owned restoration company in Rockvale, just over the line in Rutherford County. Franklin is a regular part of our week: older homes near downtown, the big subdivisions out toward Westhaven and Berry Farms, and the offices and shops around Cool Springs.

When we get there, we find the water first. Moisture meters and a thermal camera show how far it’s gone behind walls and under floors. Then we extract it, set up drying equipment and check the numbers every day. Your insurance company gets the drying file with photos from every visit.

Call 615-359-9406 any time.

Why Franklin Homeowners Call Us

A real person picks up Day or night, you're talking to our own team, not a call center.
Jeremy usually comes out himself He does most of our inspections and walks you through what he finds before anything gets torn out.
Careful with finished spaces Hardwood, custom cabinets and finished basements. We protect what can be saved and document what can't.
Paperwork your adjuster can use Photos, daily moisture logs and an itemized estimate. We can bill most insurance companies directly.

What We Do in Franklin

Water Damage Restoration Supply lines, water heaters, dishwashers and upstairs bathrooms. We dry the structure, not just the floor.
Mold Remediation Containment and removal so spores don't spread, plus a fix for the moisture that started it.
Sewage Cleanup Backups from toilets, floor drains and the main line, cleaned out and disinfected.
Storm & Flood Damage Restoration Water after heavy rain: basements, crawlspaces, window wells and roof leaks.
Commercial Property Restoration Shops, offices and restaurants from downtown to Cool Springs, scheduled around your hours.
Carpet & Upholstery Cleaning Extraction, cleaning and deodorizing after a leak.
Repairs & Rebuild (through Ascent Contracting) Drywall, flooring and paint after it's dry.

The Harpeth River and Franklin Flooding

Franklin grew up along the Harpeth, and the river still sets the rules when it rains hard.

May 2010. Franklin got 16.11 inches of rain in two days. The Harpeth crested at 35.32 feet, more than 30 feet above flood stage and a few inches over the old record from 1948. Downtown flooded badly, along with businesses and subdivisions on every side of town. (Williamson Herald)
The damage across the county. Williamson County counted 1,431 damaged homes, with residential damage approaching $100 million. (Williamson Herald)
Most damage doesn’t come from the river. It comes from inside: a water heater that lets go in the garage, a supply line behind the fridge, an upstairs toilet that overflows into the ceiling below. In a two-story house, water runs down through the floor system fast, so the damage is usually bigger than the puddle.
Know your flood zone. FEMA’s Flood Map Service Center shows whether your address is in a mapped flood zone, which decides whether your lender requires flood insurance.

From First Call to Dry

Call us. Any hour. Tell us what happened and we’ll help you stop the water if it’s still coming, then give you an arrival time.
We look before we cut. Moisture readings and thermal imaging map the wet areas. You see the plan and the price before work begins.
We dry it out. Extraction, removal of anything that can’t be saved, then air movers and dehumidifiers. We take readings every day until the structure is back to normal.
Ascent rebuilds. Our sister company, Ascent Contracting, handles drywall, flooring and paint once it’s dry. Your insurance company gets our photos and drying logs.

Google Reviews

What Our Customers Say

★★★★★ 5.0 from 317 Google reviews

“I had an emergency flood in my bathroom that leaked downstairs they came out immediately when I called them that night. They were nice and professional, they set up dehumidifiers to dry the place out… They got the job done in one day and Val was very knowledgeable and helped me understand what happened and the best way to move forward.”

“JD and his team responded within an hour and got right on our leak. Honest hard working group that did excellent work!!”

“Outstanding company, absolutely saved the day! They were quick to respond and very knowledgeable and patient in explaining the whole process to me. Reasonably priced and super friendly to boot. All around a Great experience for an overwhelming problem.”

See all 317 reviews on Google →

Water Coming In Right Now?

We answer 24/7. Tell us where you are and we’ll give you a real arrival time.

Franklin Water Damage Questions

How fast can you get to Franklin?

Most of the time, within the hour. We're coming from Rockvale, so it depends on where in Franklin you are and what traffic's doing. We'll give you a real arrival time when you call.

My insurance covers a burst pipe but not a flood. What’s the difference?

A standard homeowner's policy usually covers water that comes from inside the house suddenly, like a pipe that splits or a water heater that fails. Water that rises from outside, like the Harpeth over its banks or runoff pouring into a basement, is "flood" and needs a separate flood policy. Slow leaks that went on for months are often denied either way.

Do you work on older homes downtown?

Yes. Older houses take more care: plaster walls, original hardwood floors and crawlspaces that hang on to moisture. We try to dry materials in place before we talk about tearing anything out.

Can you work around my business hours?

For emergency drying, we start right away. For the rest of the work, we'll schedule around your hours where we can, so your shop or office isn't shut down longer than it needs to be.

Will my insurance company pay you directly?

In most cases, yes. We send your adjuster photos, daily moisture readings and an itemized estimate, and bill the insurance company. You're still responsible for your deductible.

What should I do in the first hour?

Turn off the water at the main shutoff if it's a plumbing leak.
Unplug anything sitting in or near the water, but stay out if water is near an outlet or the panel.
Get rugs, furniture and boxes off the wet floor.
Take photos before you clean anything up.
Don't use a household vacuum on standing water.

Where We Work in Franklin

Neighborhoods: downtown and the historic district, Cool Springs, Westhaven, Fieldstone Farms, McKay’s Mill, Berry Farms, Ladd Park and the rest of Franklin

ZIP codes: 37064, 37067, 37069

Nearby: Brentwood, Spring Hill, Thompson’s Station, Nolensville and Fairview

Talk to Us Tonight

Not sure how bad it is? Call 615-359-9406 and tell us what you’re seeing. We’ll tell you honestly whether it needs us tonight or can wait until morning.

Coming Over From Rockvale

Our shop is in Rockvale, just across the county line from Franklin. That’s where the trucks and drying equipment live, and it’s where we head out from when you call.

Franklin Numbers to Keep Handy

City water main break, leak or sewer overflow: City of Franklin Water Management, 615-794-4554 (weekdays 7 a.m. to 4 p.m.) or 615-791-3260 after hours. Some Franklin addresses get water from a different utility district; your water bill tells you which. (City of Franklin)

Flood zone lookup: FEMA Flood Map Service Center

Water inside your home or business: call us at 615-359-9406, day or night.