Privacy Policy
Effective Date:
May 9, 2025

24 Hour Flood Fighters we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our water damage restoration services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, physical address, and other contact details provided through our forms or during service calls.
Service Information: Details about the property, nature of the water damage, insurance information (if applicable), and service preferences.
Usage Data: IP address, browser type, device information, pages visited, and other analytics collected through cookies or similar technologies.

2. How We Use Your Information

We use the collected information to:

Provide, manage, and improve our restoration services
Schedule appointments and communicate with you
Respond to inquiries or service requests
Send important service updates or promotional offers (with consent)
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

Trusted service providers who assist in operations (e.g., subcontractors or IT support)
Insurance companies with your authorization
Law enforcement or regulatory agencies, if required by law

4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

5. Your Choices

You may:

Request access, correction, or deletion of your personal data
Opt out of promotional communications
Disable cookies through your browser settings

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
24 Hour Flood Fighters
Rockvale, TN 37153
info@24hourfloodfighters.com
615-359-9406

Licensed and Bonded

Understanding Your Privacy Rights

Your privacy rights are essential in ensuring that you have control over your personal information. Under various regulations, you have the right to access, correct, or delete your data, as well as to restrict or object to processing. This section provides a clear overview of your rights regarding the information we collect and how you can exercise them.

For instance, if you wish to access your data, you can submit a request via our contact form or email. We will respond to your request within the legally required timeframe, ensuring that you are informed about the data we hold and how it is used. Additionally, we are committed to making the process as straightforward as possible, helping you understand your options.

Cookies and Tracking Technologies

This section explains the use of cookies and other tracking technologies on our website. Cookies are small files placed on your device to enhance user experience, such as remembering your preferences and analyzing site traffic. Understanding how we use these technologies is crucial for making informed choices about your online privacy.

For example, we use cookies to gather analytics data to improve our services. You can manage cookie preferences through your browser settings, allowing you to opt-out of non-essential cookies while still accessing our website. We also provide detailed information about the types of cookies we use and their purposes in our cookie policy.

Data Retention Policy

Our data retention policy outlines how long we keep your personal information and the reasons for retaining it. We only retain your data for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. This ensures that your information is not held longer than needed, aligning with best practices for data privacy.

For instance, we may retain service-related information for a period of seven years to comply with legal obligations and insurance requirements. After this period, your data will be securely deleted or anonymized to protect your privacy. Understanding our data retention practices helps you know how long your information may be stored and when it will be removed.

How We Protect Your Information

Protecting your information is our top priority. We employ a range of security measures, including encryption, firewalls, and secure access controls, to safeguard your data against unauthorized access and breaches. This section elaborates on the specific measures we take to ensure your information remains confidential and secure.

For example, our systems are regularly audited and updated to address potential vulnerabilities, and our staff is trained on data protection protocols. Additionally, we conduct risk assessments to identify and mitigate any threats to your information. By implementing these robust security practices, we aim to provide you with peace of mind regarding your data's safety.